Accessibility Statement

Our Commitment

London Airport Taxi Transfer is committed to ensuring our service and website are accessible to all customers, including those with disabilities, mobility impairments, visual impairments or other access needs.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard for our website. We continuously review and improve our accessibility provisions and welcome all feedback.

Accessible Vehicle Options

• Wheelchair accessible vehicles: Available on request. Select "Wheelchair Assist" in Optional Extras during booking, or call us to arrange.
• Child seats & booster seats: Available for children of all ages and weights. Select at booking — our driver fits the seat before your journey.
• Assistance dogs & guide dogs: Welcome in all vehicles at no extra charge.
• Extra boarding assistance: If you need help boarding the vehicle, add a note in the "Notes for Driver" field — your driver will be fully briefed before arrival.
• Extra space for mobility aids: Our Estate Car, MPV and Minibus options provide ample space for wheelchairs, mobility scooters, walking frames and medical equipment.

Website Accessibility

Our website aims to meet the following accessibility standards:

• Text can be resized up to 200% without loss of content or functionality
• Colour contrast between text and background meets WCAG AA minimum (4.5:1 ratio)
• All form fields have clear, descriptive labels
• The booking process can be completed using a keyboard alone (no mouse required)
• Error messages are clearly described in plain language
• We do not use flashing or blinking content that could trigger seizures
• All images used in the site have descriptive alt text

We are actively working to improve accessibility further. If you encounter any barriers, please let us know — we take all reports seriously.

Airport Special Assistance Contacts

All major UK airports offer free special assistance services for passengers with reduced mobility, visual impairment or other disabilities. Contact them at least 48 hours before travel:

• Heathrow (LHR): 0344 335 1801 or heathrow.com/accessibility
• Gatwick (LGW): 0800 082 9850 (free from UK mobiles)
• Stansted (STN): 0808 169 7031
• Luton (LTN): Contact your airline at least 48 hours before travel
• London City (LCY): 020 7646 0000
• Birmingham (BHX): 0344 576 6000
• Manchester (MAN): 0808 169 7030
• Edinburgh (EDI): 0844 481 8989

We work closely with airport accessibility teams to ensure smooth transitions between our vehicles and terminal access points. Let us know your requirements when booking — your driver will be fully briefed.

Booking by Phone or Email

If you have difficulty booking online, our team is happy to take your booking by phone or email:

• Phone: Call +44 7879 491007 (international) or 07879 491007 (UK) and our team will process your booking
• Email: Send your journey details to info@britishairportcars.co.uk and we will confirm by return
• Notes for Driver: Use the notes field in our booking form to share any specific requirements — no need to call separately

Feedback & Reporting Issues

We welcome feedback on our accessibility provisions. If you experience any accessibility barriers on our website or with our service, please contact us directly. We aim to respond to all accessibility feedback within 5 business days.