Privacy Policy

1. Information We Collect

When you use London Airport Taxi Transfer, we collect the following personal information:

• Booking information: Name, email address, telephone number, pickup and drop-off locations, travel dates and times, flight numbers and passenger count.
• Payment information: Credit or debit card details processed securely via Stripe. We do not store full card numbers on our servers.
• Account information: If you create an account, your login credentials (email and encrypted password), saved addresses and booking history.
• Technical information: IP address, browser type, device type, pages visited and time spent on site (collected via cookies).
• Communications: Records of any emails, phone calls or live chats with our customer service team.

2. How We Use Your Information

We use your personal information to:

• Process and confirm your booking and send booking confirmation by email and SMS
• Assign a driver and communicate driver details to you before your transfer
• Track your flight in real time and adjust your driver's schedule if there are delays
• Process payment securely via Stripe
• Respond to customer service enquiries and resolve complaints
• Send booking reminders and driver notifications
• Send marketing communications (only with your explicit consent — unsubscribe at any time)
• Improve our website and services through anonymised analytics
• Comply with legal obligations including tax and accounting requirements

Our lawful basis for processing: contractual necessity (to fulfil your booking), legitimate interests (to improve our service), and consent (for marketing).

3. Data Sharing

We share your personal information with:

• Drivers: Your name, pickup/drop-off location, flight number and phone number are shared with your assigned driver to enable the transfer.
• Stripe: Your payment details are processed by Stripe, Inc. (PCI DSS compliant). We never store your full card number.
• Email provider (SendGrid/Mailgun): Your email address is shared to send booking confirmations and notifications.
• Google Analytics: Anonymised usage data only. We cannot identify you personally from this data.
• Legal authorities: Where required by law, court order, or to protect the safety of our staff or customers.

We do not sell your personal data to third parties. We do not share data with advertising networks without your consent.

4. Cookies

We use essential cookies (required for booking forms and sessions), analytics cookies (Google Analytics, anonymised), and preference cookies (to remember your vehicle choice and saved addresses). See our full Cookie Policy for details and how to opt out.

5. Data Retention

• Booking records: 7 years (required for UK tax and accounting law)
• Account data: Until you delete your account or request erasure
• Payment records: 7 years (legal requirement)
• Marketing consent: Until you withdraw consent
• Website logs: 90 days

6. Your Rights (UK GDPR)

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access: Request a copy of all personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal retention obligations)
• Restrict processing: Ask us to stop using your data in certain ways
• Data portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Withdraw marketing consent at any time, without penalty

To exercise any right, contact us at info@britishairportcars.co.uk or call +44 7879 491007. We respond within 30 days.

You may also lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

7. Security

• All data is transmitted using 256-bit SSL/TLS encryption
• Payments processed by Stripe — PCI DSS Level 1 certified
• Access to personal data restricted to authorised staff on a need-to-know basis
• Regular security audits and staff training on data protection

8. Contact Us

For any privacy-related queries or to exercise your data rights, please contact us: